Shipping Policy for GardentiValux

Effective Date: February 11, 2025

At GardentiValux, we are committed to providing a reliable and efficient shipping experience for our customers. This Shipping Policy outlines the terms and conditions regarding the processing, handling, and delivery of orders. By placing an order with us, you agree to the terms outlined below.

1. Order Processing

  • Processing Time: Orders are typically processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Customers will receive an email confirmation with order details upon placement and a shipping confirmation with tracking information once the order is dispatched.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

Domestic Shipping (Within the United States)

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Express Shipping: Estimated delivery within 2-3 business days.

International Shipping

  • Delivery times for international orders vary depending on the destination and chosen shipping method, typically ranging from 7-21 business days.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on the destination, weight, and size of the order.
  • Free Shipping: Free shipping promotions may apply for orders over a specified amount, as detailed on our website.
  • Shipping costs are non-refundable unless the product is defective or an error occurred on our part.

4. Order Tracking

  • A tracking number will be provided once your order is shipped.
  • You can track your order via the carrier’s website using the tracking link included in the shipping confirmation email.
  • It is the customer’s responsibility to monitor the tracking status and notify us promptly of any delivery issues.

5. Shipping Restrictions

  • GardentiValux does not ship to P.O. Boxes, APO/FPO addresses, or restricted locations due to carrier limitations.
  • Certain products may have restrictions for international destinations due to regulations.

6. Delayed or Lost Shipments

  • While we strive to meet estimated delivery times, delays may occur due to unforeseen circumstances, such as weather conditions, customs processing, or carrier issues.
  • If your shipment is delayed or lost, please contact us, and we will assist in resolving the issue, including filing claims with the carrier if necessary.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  1. Notify us within 48 hours of receiving the shipment.
  2. Provide clear photos of the damaged or incorrect product and its packaging.
  3. We will arrange for a replacement, refund, or store credit based on your preference.

8. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping information at checkout.
  • If a package is returned due to an incorrect or incomplete address, the customer will be responsible for additional shipping fees to resend the package.

9. Customs and Duties (International Orders)

  • For international shipments, customers are responsible for paying any customs duties, import taxes, or related fees required by their country.
  • GardentiValux is not liable for delays caused by customs clearance processes.

10. Order Cancellations

  • Orders can be canceled before they are shipped for a full refund.
  • If the order has already been shipped, it must be returned in accordance with our Refund and Returns Policy.

11. Contact Information

If you have any questions or concerns about this Shipping Policy, please contact us: