Refund and Returns Policy for GardentiValux

Effective Date: February 11, 2025

At GardentiValux, customer satisfaction is our priority. This Refund and Returns Policy outlines the terms for returning products, requesting refunds, and exchanges. By making a purchase on our website, you agree to comply with the conditions outlined below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Original Condition: The product must be unused, undamaged, and in its original packaging with all accessories included.
  • Proof of Purchase: A valid receipt or order confirmation is required.
  • Return Window: Returns must be initiated within 30 days of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products marked as “Final Sale” or “Non-Returnable.”
  • Customized or personalized items.
  • Items damaged due to improper handling, misuse, or negligence.
  • Gift cards, promotional items, and digital products.

3. Refund Process

  • Inspection: Once the returned product is received, it will be inspected to ensure it meets the return criteria.
  • Approval: If the return is approved, a refund will be processed to your original payment method.
  • Timeline: Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.

4. Return Shipping

  • Customer Responsibility: Customers are responsible for return shipping costs unless the product is defective or an incorrect item was shipped.
  • Prepaid Labels: For defective or incorrect items, GardentiValux will provide a prepaid return shipping label.
  • Tracking: We recommend using a trackable shipping method to ensure the safe return of your product.

5. Exchanges

  • Exchanges are available for defective, damaged, or incorrect items.
  • Customers must contact us within 7 days of receiving the product to initiate an exchange.
  • If the requested replacement item is unavailable, we will offer a refund or store credit.

6. Damaged or Defective Items

If your product arrives damaged or defective:

  1. Notify us within 48 hours of receiving the shipment.
  2. Provide clear photos of the damaged or defective product and the packaging.
  3. We will arrange for a replacement, refund, or store credit based on your preference.

7. Order Cancellations

  • Before Shipping: Orders can be canceled before shipment for a full refund.
  • After Shipping: If the order has already been shipped, it must be returned in accordance with this policy.

8. Refund Exceptions

Refunds may not be issued in the following circumstances:

  • Returned products that do not meet the eligibility criteria.
  • Items returned without prior authorization or outside the return window.
  • Products damaged due to misuse or negligence by the customer.

9. How to Initiate a Return or Refund

To begin the return or refund process:

  1. Contact us at contact@gardentivalux.com with your order number and reason for the return.
  2. Our support team will provide instructions, including the return address and any applicable shipping labels.
  3. Package the product securely and ship it to the provided address.

10. Store Credit

  • Customers may choose to receive store credit instead of a refund.
  • Store credit will be issued in the form of a digital coupon and can be used for future purchases on our website.

11. International Orders

  • Customers outside the United States are responsible for return shipping fees, including customs duties and taxes.
  • Refunds for international orders will be processed in USD, and currency exchange rates may apply.

12. Contact Information

If you have any questions or need assistance with a return, refund, or exchange, please contact us: